Dealing With Difficult People

As your company continues to downsize, you’re under increased pressure to accomplish more work with less help. This means you’re dealing with difficult people more of the time. Here are a couple of ways to make dealing with them a lot easier.

When your job depends on dealing with difficult people who drive you up a wall, just switch your attention to getting the job done and getting it right. Then the awareness of dealing with a bunch of ungrateful blockheads fades to the background. That’s because whenever you decide to get something finished, you’re able to focus on the foreground—the task at hand. Focusing on the job at hand and getting it right lets you slow down enough to become absorbed in the task while keeping your personal feelings at bay.

Another technique for dealing with difficult people who yell and scream at you while accusing you of all sorts of stuff is to listen to them intently without saying a word. The key is to keep your silence, refusing to react. When you absolutely refuse to rise to the level of your accuser’s rage, that person will start to calm down and come down to your level where you can then deal with him rationally.

How are you dealing with difficult people? Enter  your comments and will publish some of the ideas you submit.

RANDY PLACE is a job finding coach and author of “Your One-Minute Job Finding Coach: How to Find a Job and Manage Your Career While Coping With The Hassles of It all.” CLICK HERE to discover how this book can help your job-finding campaign in  60-second coaching vignettes.


Copyright © 2015 by Ransom Place

About the Author

RANDY PLACE IS A JOB-FINDING and executive coach, writer on career topics, broadcaster, and host of For twenty-three years, he helped thousands of employees who had been let go from JPMorgan Chase find jobs. And he coached executives at CBS Television, Pitney Bowes, and major outplacement firms in New York on job-finding techniques, communications skills, and selling strategies. An accomplished seminar leader and speaker, Randy has designed and presented workshops on interviewing, telephoning techniques, job-search writing, and sales training nationwide. Randy's groundbreaking nationally syndicated radio series, Your Career Service, has been heard on over two hundred radio stations across the United States. And his articles on career topics have appeared in the Wall Street Journal's National Business Employment Weekly. A former broadcast journalist in New York, he has also been a commercial spokesperson for an array of national and regional advertisers. In addition, Randy was a sales executive at NBC Radio and the New York City sales manager for syndication at Wolper Productions. He holds a Bachelor's in Sociology and Broadcasting from Syracuse University, and a Master's in Journalism from New York University.