The hardest part of most jobs is getting along with others—especially some of those fellow workers of yours who exhibit shabby behavior.
There are many methods out there that can be used to get along with disagreeable workers. Regardless of the particulars surrounding the person who ticked you off, here are three techniques you can use that will defuse and solve most tacky problems:
Keep your cool
Someone else’s bad behavior is no excuse for losing your cool. So make up your mind not to snap-back at your antagonist. If your goal is to see better results or to improve the relationship, screaming won’t do it. The right tone is to be polite but assertive as you keep your cool.
Pick the right time and place to talk
Timing is everything. That’s why you need to suggest a mutually convenient time and place to meet with a colleague who has acted inappropriately towards you. The best place is when you’re alone. Doing it in front of others only adds fuel to the fire.
Use the consultant’s approach
What do consultants do? They ask what the problem is about and put forward ideas to solve it. You can begin this approach by first expressing your appreciation for the job your adversary is doing. Most people love sincere compliments. It’s a thoughtful gesture and a kind way to get someone’s cooperation.
You can find positive qualities in everyone—even the most disagreeable person who you can imagine has some good points.
So make it your business to know your antagonist’s strengths before confronting. Your beginning can be followed with a discussion of what’s on the person’s mind. Now you’re in a position to discuss the situation more rationally and to come up with solutions that will benefit both of you.
Be a Mr. Nice Guy…
…or be a Ms Nice Person. You won’t win an argument by intimidating or demeaning someone. You do want to turn your adversary into an ally. Using the three methods of conflict resolution just mentioned will do that.
You might also enjoy reading a related article on this site, How To Get Along at Work.
RANDY PLACE is author of Your One-Minute Job Finding Coach, the perfect companion if you’re currently looking for a job or are considering changing your career.
Copyright ©2016 by Ransom (Randy) Place